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Position Summary: 

As our Manager of Quality at Community Hospital San Bernardino, you will be responsible for the implementation and management of the Performance Improvement (PI) plan and maintaining compliance with Joint Commission and relevant State and Federal regulations related to quality monitoring and performance improvement. You will provide leadership to the Quality Management Department; hiring, supervising, and monitoring staff performance and productivity. You will also educate and train staff and physicians in quality improvement including the aggregation and analysis, action planning and reporting of performance data. You will work in collaboration with the Director of Quality, hospital leadership, and medical staff, to meet goals established in the Performance Improvement plan, and assist with regulatory readiness and survey preparation activities including mock survey tracers. 

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

Benefits and offerings for this position include (plus much more!):

• Annual performance-based bonus program.
• Annual employer contribution to retirement program (no employee contribution needed).
• Medical benefits for the employee at no payroll deduction.
• 23 days PTO accrued annually.

Required Education and Experience:

• Bachelor's degree in a healthcare-related field, or five (5) years of related job or industry experience in lieu of degree.
• Minimum of three (3) years of progressive management responsibility in an acute care setting, one (1) of which is related to managing an organization’s Quality Improvement Program.
• Minimum of two (2) years of clinical, patient care experience or equivalent.
• Experience with quality improvement methodology and data analysis.
• Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale.

Required Licensure:

• Current state license in a clinical field; 5 (five) years’ experience in Quality Management can be used in lieu of state license.
• Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.

Required Special Skills:

• Knowledge and expertise in specific performance improvement/CQI methodologies (e.g. Six Sigma, LEAN).
• Current knowledge of data reporting and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).
• Understands the importance of striving toward a zero defect goal and ability to establish methods and metrics that deliver targeted standards for products and services.
• Ability to manage collaboratively and coaches others to achieve optimal performance; delegate effectively; praise/reward contributions; defines clear roles and responsibilities; set goals and lead initiatives; adjust plans as necessary.
• Ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.
• Supervisory and/or management experience.
• Ability to work well under pressure and respond to changing needs and complex environments.
• Excellent communication skills (oral and written), presentation style, including the ability to concisely present data to leaders, clinicians and staff at all levels of the organization.

#LI-DH

Founded in 1910 Dignity Health - Community Hospital of San Bernardino is a 347-bed acute care nonprofit community hospital located in San Bernardino California. Known for its programs in maternity care and pediatrics behavioral health and long-term subacute care for adults and children the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health one of the nation’s five largest health care systems. Visit for more information.